AV and Automation Specialists LLC - Audio Video Installation & Home Security

I can see why Automation Specialists is the winner of the 2023 Best Home Theater/Audio/Video company award! They are one of the finest companies to do business with for any of your multimedia needs! All of the team members in the Customer Service Department are great to work with. They know their stuff when it comes to your multimedia needs, its equipment, and are great with their customer service people skills. Getting an appointment is easy especially when you consider how consistently busy these guys and gals are. Roland in the main office set up an appointment for Miguel to come out to the house [called on a Thursday and my appointment was the following Monday which I thought was awesome) to take a look at our new Denon AV receiver (which is part of our multimedia home theater) that decided to just stop working. I briefed him on what had happened and he set to work to resolve the issue. After a couple of firmware and software updates, our surround sound system and all related components were working perfectly! I've had the pleasure of working with the top notch Customer Service Team of Roland and John in setting up our new home theater upgrade in December of 2022. My experience with working with Miguel was top notch as well! Many thanks to the entire team there at Automation Specialists! 👍👍

We had to get new carpeting and had to disconnect the TV

Automation Specialists is an extremely professional and personable company to do business with. They really know there stuff. From the Customer Service representatives to the expert field technicians, they're all top notch. We had a surround sound speaker system upgrade installed in our home theater and the technician, John, was very efficient, effective, and a pleasure to work with! His attention to detail was amazing and the resulting sound system really rocks our house! Which is exactly what we were hoping for. This company is reasonably priced for all of the services they provide. We will be using this company again in the very near future.

Automation Specialists installed an entertainment system in our living room many years ago when we remodeled and when we wanted one for the bedroom, we knew who to call. Sean gave us many options from which to pick and when it came time to install, Roland and Sam were polite, professional and knowledgeable. The installation was great and hassle-free. They even left the room cleaner than it was to begin with. I do have to mention, but this is not a bad thing, two buttons on the universal remote did not work right after they left (I'm pretty sure the buttons worked before they left). I called Automation Specialists at about 4:15 in the afternoon. Roland was at my door at 9:00am the next day and took care of the issue--great service! Having been in the service industry myself, I know that sometimes little (and big) things can go wrong, but it is the service to make things right that is as important as the initial service. These guys get it. I highly recommend Automation Specialists.

We have had them install cameras for both the business and our home. We have had a couple little glitches, but have had very good interactions with their technicians. Q does an amazing job, explains things so that we understand them, and makes sure that we are satisfied with the way everything is working. Thank you for making us feel safe.