Automated Environments

We have had several automation systems in several homes as we move a lot. Tanner and his team have been exceptional to work with. Their quality, attention to detail and friendliness set them apart. Beyond the scope of work, which was completed in a timely fashion as expected, their communication is what I appreciated most. These systems are very complicated, however the level of responsiveness, calm and ease Tanner and his team bring to a homeowner and the entire family is really comforting. They really do such great work and honestly, choose to go the extra mile and add in a couple of little personalized surprises! I’m quite sure we will be building onto our system and will be happy to have them back in our home anytime! Thank you Tanner and Automated Environments for everything!

Incredible customer service! I called and spoke with sweet Tiffany and within a half an hour Kevin the sales tech had called me and was on his way to troubleshoot problems I had with a prior company. Kevin was fabulous! He fixed all of my issues and was so kind in explaining my Contol 4 system. He was so knowledgeable and patient. I highly recommend this company!

I have to comment on AE's excellent customer service. On the phone, Shelley has a great "can do" attitude and followed through on everything we needed recently to get a particular project done for our insurance company requirement. We have been a customer for 5 years for both alarm and A/V equipment and despite how complicated these systems can be they have always had a solution to challenges. I've always found the customer service department presence on the phone a pleasure to work with - in fact I would extend that to your reps, both in the office and in the field. Of all the companies we deal with supporting our home, AE's people stand out as the best!

I’m so happy with Automated Environments! Mainly because of their rockstar technician Chris. He has saved the day many times in our house! He’s quick, polite and can help guide myself, the least technical person ever, how to troubleshoot our very intimidating Control 4 system. Thank you so much Chris! We appreciate you.

I wanted to make my home alarm system a "smart alarm system". It was to allow me to self monitor and also arm/disarm from my phone using Smartthings. The technicians Steve and Brandon were very friendly and professional. After installing the new circuit board they had some issues with my phone app and the alarm keypad communicating with each other. They were determined to make the system function properly. After spending several hours troubleshooting they finally had to call it a day as they could not figure out the issue. However, they were not done yet! They emailed the company that makes the circuit board located 3 hours ahead in Florida to obtain further assistance. The following day Brandon came back to my home and along with Steve they did some reprogramming. It finally worked! I was now able to arm/disarm either from the phone app or the alarm keypad in the house. I was VERY IMPRESSED with their determination to figure out the problem and resolve the issue. They definitely want to make sure their customers are happy and satisfied with their workmanship. AWESOME job Steve and Brandon!!!