OpenLoop Health

Simple, fast, & efficient- this way of healthcare is a no-brainer for non-emergency treatment. I was able to do everything online in about 30 mins that would normally take all day if not multiple days in person. This is the way to go.

Brittany Antcliff, CCMA, is the ABSOLUTE WORST and they have her in a lead position. I requested a refill via the online intake form and 36 hours later I received a letter stating they needed a letter from my PCP because I was on opioids and they didn’t want it to interfere with my current medication. I was NOT on opioids, I got the letter from my doctor as requested and never even received confirmation of receipt from Brittany. She requested a letter based off false information- meaning she does NOT know how to read a medical history or list of current medications. I filed a complaint with this company and now I fear retaliation because she has complete access to my records. I will be escalating this to the board of Iowa as it is extremely concerning that a medical provider would be so careless in reading charts. This has caused a delay in my refill, and tons of time emailing with her (with no response) and talking with my doctors office. If you are with Remedy Meds, make sure you DO NOT have Brittany Antcliff as your provider. I am still waiting on a call back from one of their managers. And to note - I NEVER leave reviews but this has me so concerned that I will spend my entire weekend escalating this to the highest level. Extremely dangerous to have someone in this position.

I filled out a survey online and they made you put your credit card information in for the doctor to call you. Then they tried to say that I signed up for a three month subscription that I did not sign up for. I was never contacted by anyone and my card has been charged for the past year every three months. I had no idea it was a three month subscription so every time I called and I didn’t get a bill for the next two months I assume that it was canceled and then bam on the third month It was on my card again another $317 charge that I was not expecting. For nothing. I never talk to anyone not a doctor or anything & I never got any services from them. It is 100% a scam. Every three months for the past 12 months. I have used their automated service asking for billing to contact me saying that I wanted to cancel. After seeing the charge not there the next month and the month after I assume that it was canceled and then once again I was hit with a $317 charge this happened multiple times. Today I finally talked to a human because I refused to do the online AI and the lady told me that it was a three month subscription, even though I reached out multiple times for it to be canceled they refuse to cancel any of the charges, except for the last one.

Horrible place for physicians to work. Staffed by primarily NP’s in leadership positions who don’t know anything about clinical care issues that arose. Chaotic system of communicating with tech support. Patient visits are extremely short and higher and higher volume was expected. Poor patient care!!! Companies who use open loop health for their back end operations are screwed.

I thought it was quick and very efficient and they handle me the same day and he looks like everything's moving right along just waiting on my prescription