Electronic Systems, Inc.

I had a lease agreement for a Xerox printer/copier for years. I sold my business, the buyer did not want the machine and I was told by ESI I had 6 months left on the lease. At the end of the 6 months I tried multiple times to speak to someone to stop the lease payment and to have the machine picked up. Finally I received a call after I got upset because I had paid three more months of payments and was told it was my responsibility to send it back and my responsibility to pay for it. The cost to return it is $799.95 plus the cost I paid for the 9 months I wasn't using it. Ridiculous. I could never recommend leasing a Xerox machine from them. I am sure some of it was my fault because I did not read the fine print, but NOONE ever said it would be my responsibility to pay to return the machine, they said it was in the agreement I had signed. Beware, read the entire lease agreement before you sign it.

This company is awful to work with. I've tried working with them for years only to be repeatedly disappointed. We've easily paid over $200k in services/equipment only to be shorted. I had so many issues that I had a sit down with the President/CEO Anthony Lane. He even said what happened shouldn't have and would personally make sure it didn't happen again. He broke that promise within a week, and then was completely out of the picture. If you can't even rely on the CEO of the company, then you can't trust the company!

I have worked in IT for 22 years in this area. Over that time I have had to deal with ESI on numerous occasions. That are less than reputable and unless it involves them making a sale, they are not willing to follow through. Even if it does involve a sale, be prepared to be blown off. About five years ago I was trying to renew our subscription on energizer updates for our spam filter that was leased through ESI. It took 10 days for ESI to process it. The next year I told our Barracuda rep that there was no way I was going to go through a repeat of that process. Even though it cost an extra $60, I did the renewal over the phone with Barracuda and it was complete that day. In December I called them to remove a Xerox copier we had leased from Xerox. Because Xerox has assigned ESI to handle our account, I have had to try and deal with them to get it done. Two months later and I still have the copier. They have blown me off on numerous phone calls. Don't deal with this company if you have other options, and if you are told that ESI is your Xerox, Barracuda, Cisco, etc I recommend telling them that its a dealbreaker to deal with ESI. The aggravation is too significant otherwise.

This company by far is the worst! Worst customer service service. As a current client they tell you one thing and do another. Their follow up is terrible. Sales manager and sales rep basically tell you they will black list you and not return your calls. Will not escalate your information. Will ensure that you are stuck in another contract even if you don't want to be. If I could give them zero stars, I would. Avoid this company at all cost. Do not let them fool you.

The customer service is questionable on any given day. Unfortunately, l have to deal with them because of my job. I have had representatives hang up on me and do half of their job. I make a call for service and ask if they can come on a specific day, and the technician shows up on the day I call. Those are just some of the examples I have had recently with this company.