Ambient IT Solutions

I've been working with IT folks for my entire career and Ambient IT is, hands down, the best experience my company has ever had. Response time is low, follow up is great, the engineers are all very friendly, patient, understanding and accommodating. The management folks are pleasant, responsive, interested and engaged. Reporting is clear, options are provided and guidance is given in a thoughtful and meaningful way. Importantly, we've had no significant downtime since starting to work with Ambient over 5 years ago. You absolutely can no got wrong if you are considering hiring Ambient to take of your IT needs.

As a fellow managed service provider, we view Ambient IT as a solid and professional peer within the MSP community. Their organization presents a clear focus on reliability, client service, and proactive IT management, which aligns closely with the core values most mature MSPs strive to uphold. One aspect that stands out is Ambient IT’s consistent emphasis on responsiveness and service culture. They openly position their support organization around fast issue resolution and accessible technicians, which—within the MSP peer community—is often an indicator of strong internal processes and accountability. While every provider measures success differently, this focus mirrors best practices we see across high performing MSPs. Overall, as peers in the MSP space, we see Ambient IT as a credible, service driven provider that reflects many of the operational and cultural characteristics associated with well run managed service organizations. Their emphasis on proactive support, client experience, and comprehensive service delivery places them squarely within the professional standards expected of reputable MSPs.

Ambient knows how to help, how to solve problems, and how to serve your greatest needs. And when we had a project that was beyond their expertise, they helped us find the right partner who could complete our project in a timely manner. Couldn't be more pleased with their service.

A big thanks to Zac and Ian for helping install a new printer. What had been a pretty straightforward thing for me to do in the past, wound up being a nightmare! And we were in the middle of a big printing period. Ambient came to the rescue and quickly got us up and ready to go!

We had an email and telephone breach by some hackers and were directed to Ambient to help address it. They were terrific. Very knowledgeable, easy to work with, and encouraging during the entire process.