Personal Processors

This company has been very unprofessional. I have been lied to from the very beginning. When I asked for quotes in writing, I finally received an email. When I later presented the email after fees were double and triple, I was told that the employee no longer worked for them. I have since closed my account with enormous fees. I was told I could close my account out at any time with no repercussions. I was lied to over and over until I finally switched. And it has cost me a fortune. Do not use this company. Please. Save yourself.

8/25/20 DO NOT TRUST THEM. DO NOT OPEN AN ACCOUNT WITH THEM. I had the same experience as Solid Gold's 1-star review. Elijah S was the lying sales rep who disappeared when I questioned the issues and tried to get support. I trusted the rep without reading the fine print of the lease. Five months later and I am still not set up to process credit card transactions yet they charged all the monthly fees. I typically write positive reviews on other sites, hardly ever negative reviews because we're human but if a company is being deceitful, it needs to be known. 9/21/20 Update: Interesting how so many positive 5-star reviews popped up recently (also referencing employee names with last initial like the do with their email signatures). Numerous calls and emails to three different Personal Processors employees (Alex M, Stephanie D and Steven) and no response. Elijah S was no longer with the company when I found out this solution wouldn't work. At this point all I wanted was a compatible solution with my hotel management system and gateway vendor. They left me with an equipment lease with First Data Global Leasing that I can't use, and recurring Paysafe fees with no recourse other than leaving this review. Personal Processors: do the right thing. Get FDGL to cancel the lease, refund the fees you charged me, operate with integrity. 11/24/20 Full refund was finally processed. FDGL refund was also processed but only partial. They have also been a complete nightmare to deal with. Check FDGL reviews before signing anything, they are absolutely awful. This review stays as I have no confidence in Personal Processors on operating ethically or improving their customer service

I found this company to be very professional. They treated me like an absolute vip. Especially during a recent weekend event when I had some issues with payments while selling my soap at local festival. They were so understanding and patient with me! I'm very impressed and I would recommend personal processors to anybody who has a small business!

Brian from Personal Processors was great with helping me set up my credit card equipment for my restaurant. He called when he said he would call and even called back when I had something come up I had to deal with for a bit. Brian was patient and never once talked down to me about any questions. I even called him back twice within 5 minutes with questions I thought of after we completed the set up and he did not make me feel like I was inconveniencing him. Thanks for all your help Brian!!! Sheri

DO NOT OPEN ACCOUNT WITH THIS COMPANY. Don't fall for their lies and fake promises. I trusted one of their sales specialist and signed the document without reading all the points. In the agreement it's day and night difference. The very thing which I asked them not to do, put me in a long term contract, they put it there. I asked them, no annual fees, they put it there. Addition to that they put other very high compliance fees and other monthly charges as well. VERY RUDE. BE VERY CAREFUL. TAKE YOUR BUSINESS SOMEWHERE ELSE, PEOPLE WHO'LL RESPECT YOU. DO NOT OPEN ACCOUNT WITH THIS COMPANY.