Novo Solutions Inc

If I could have built it myself, this is exactly how I would have designed it. I now know what’s in every car, what every Officer has, when our equipment expires, and what maintenance was done. NovoGov didn’t just help us organize—we became audit-ready, proactive, and professional. Their implementation/support team went above and beyond to make the transition seamless. I’ve already recommended NovoGov across our Township and beyond.

I’d highly recommend NovoGov. It’s highly adaptable, extremely easy to use, and the support team has been excellent throughout the process. Unlike other systems, we weren’t nickel-and-dimed for every form or module. NovoGov gave us the flexibility to build the tools we need—on our terms—and it's helped us become a more transparent, accountable, and data-driven department.

Before selecting a field operations and work order management system, I initially planned to use our GIS system to configure a semi-custom application. Although I am skilled with GIS, I quickly realized that I didn’t have the bandwidth and support to complete this objective within the needed time frame. It made sense for Chubbuck to find a 3rd party system that worked with our GIS system, was highly configurable, and capable of managing our sanitation routes. After multiple discovery calls and half a dozen demos, Novo Solutions' NovoGov software emerged as one of the top candidates. NovoGov is much easier to administer than our previous solution. It is integrated with our GIS system, but runs independently of it, which - offers reliability in case of any GIS disruptions. It’s a scalable solution, providing the benefits of economies of scale, especially with our limited staff.  NovoGov’s flexibility allows me to efficiently address all of my municipality’s work activities on a single platform, and I can easily modify the software as needed.  I also appreciated their no-nonsense, factual, sales approach—no frills, no BS, no over-promising.  A glowing endorsement from a customer whose data Novo Solutions had successfully migrated from the same system we were leaving ultimately sealed the deal.

Our small city (population 13,000) became users of Novo ShareNet for work order processing in early 2023. We migrated 15+ years of data from another company when the old system no longer supported a GIS component, and their replacement system took a substantial price jump -- and still did not have a working GIS component. I was impressed at the low-key sales pitch from this company: it was a very factual, "this is how our system works, and perhaps it will meet your needs." The price was comparable to what we had been spending (i.e., it was very reasonably priced), and the most astonishing part was that they were willing to aim for an implementation in something like 5 weeks, to accommodate the non-renewal of our previous software subscription. The Novo Solutions team were able to guide us through system setup and import our data (from 3 separate databases to incorporate work order history, inventory history, and current vehicles & equipment) on a very tight timeline. The communications were excellent, and we were 'live' with a new, very intuitive work order system by January 1, 2023. Our crews in the field were functional from the first day! There were very few hitches with the new system, and their tech support is excellent, getting glitches resolved in a very timely fashion. The ShareNet package has excellent reporting capabilities, customizable routing rules, and flexible permissions. A year later, we're very pleased with the system. For companies or cities that need a work order/asset management system, I recommend you speak to the folks at Novo Solutions. They won't promise what they can't be certain they can do, and when they do promise, you can count on them.

Our experience with Novo Solutions so far has been most satisfying. Our request was for a simple and affordable solution to removing our existing paper, work order process. We continue to see favorable returns as we adapt and grow with the many benefits this program offers. We were only looking for a solution to our work order needs but now realize the vast capabilities this software offers and continue to work with Novo Solution to further tap into how THEY can help US manage data better. One significant benefit we have seen has been the ability to attach so much information to a single work order task. Feedback from the field, data, and pictures help keep the story of every event we need to document, and for utility work, this has been a quick tool to manage timelines and work progress. Training and technical support have been better than expected. We constantly connect with their Team and always have our questions answered promptly, and if an issue does arise, it is addressed at once. I would recommend Novo Solutions for ANY municipality looking to enhance their day-to-day management of data, tasks, and assets.